Refund policy

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

To be eligible for a return:

The item must be unused, unworn, and in the same condition as received
It must be in its original packaging
Proof of purchase is required

How to Request a Return

To start a return, please contact us at:
📧 lonodonelitesupplies@gmail.com

Please include:

Your order number
Reason for return
Clear photos (if the item is damaged or defective)

⚠️ Do not send items back without contacting us first.
Returns sent without approval will not be accepted.

Return Shipping

For defective, damaged, or incorrect items, we will cover the return or issue a replacement/refund.
For change-of-mind returns, customers are responsible for return shipping costs.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos or video evidence.

We will offer:

A replacement
Or a full/partial refund

No return may be required for defective items.

Non-Returnable Items

The following items are non-returnable:

Personal care or hygiene products
Custom or personalised items
Sale items
Gift cards
Items damaged due to misuse or normal wear and tear

Exchanges

We do not offer direct exchanges.
If you would like a different item, please return the original item (if eligible) and place a new order.

UK & EU 14-Day Cooling-Off Period

If your order is delivered within the UK or European Union, you have the right to cancel your order within 14 days, without providing a reason.

Items must be: